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Ota City Service Center Guide
💡 The Bottom Line
Ota City's Service Centers are convenient counters where you can easily complete daily life procedures such as issuing resident certificates and tax certificates, and paying taxes, without having to visit the main City Hall. Some procedures require reservations or have limited operating hours, so please check in advance before visiting.
🗓 5W1H Overview
👤 Who
Those who have a certificate of residence in Ota City, etc.
📋 What
Obtain certificates and pay taxes without going to City Hall
⏰ When
During the opening hours of each Service Center
📍 Where
East and West Service Centers (West is inside Aeris Base, etc.)
❗ Why
It is closer and more convenient than the main City Hall
📝 How
Bring your identity verification documents directly to the counter
⏱ Issuance of certificate: About 5-10 minutes at the counter
📖 Easy Explanation
What are Service Centers?
Ota City's Service Centers are convenient counters where you can get certificates related to resident registration and taxes, or pay taxes, without having to go to the main City Hall.
Where are they located? What are the operating hours?
There are two Service Centers. The West Service Center relocated to Aeris Base on February 23, Reiwa 7 (Sunday/Holiday), and the operating hours for both East and West Service Centers have changed.
East Service Center
- Location: Inside "Ota Heart Plaza" on the 2nd floor of Aeon Mall Ota (Ishihara-cho)
- Phone: 0276-40-1122
- Operating Hours: 10:00 AM to 6:45 PM
- Closed: New Year holidays (December 29 to January 3)
West Service Center
- Location: 1st floor of Aeris Base (Nitta Kanai-cho)
- Phone: 0276-57-4922
- Operating Hours: 9:00 AM to 5:45 PM
- Closed: New Year holidays (December 29 to January 3)
Please note: In addition to the New Year holidays, temporary closures may occur due to facility management. In such cases, announcements will be made on the city's website, etc.
Hours for Requesting Wide-Area Family Register Certificates and Identification Codes for Electronic Certificate Provision
- East Service Center: Weekdays, 10:00 AM to 5:15 PM
- West Service Center: Weekdays, 9:00 AM to 5:15 PM
Please note: City Hall and other Administrative Centers are open on weekdays from 8:30 AM to 5:15 PM (closed on Saturdays, Sundays, national holidays, and New Year holidays).
What procedures can be done?
Resident Affairs Services
- Resident Certificate (Juminhyo): 300 yen
- Seal Registration Certificate (Inkan Shomei): 300 yen
- Seal Registration (Inkan Toroku): 200 yen (Japanese citizens only)
- Family Register Certificate (Koseki Shomei): 450 yen / 750 yen
- Attached Resident Record of Family Register (Koseki no Fuhyo): 300 yen
- Wide-Area Family Register Certificate (Koeiki Kofu Koseki Shomeisho): 450 yen / 750 yen
- Identification Code for Electronic Certificate Provision (Denshi Shomeisho Teikyoyo Shikibetsu Fugo): 400 yen / 700 yen
- Temporary Operation Permit Number Plate (Kari Number): 750 yen (West Service Center only)
- Notification of Moving In (Tennyu Todoke) (Japanese citizens only)
- Notification of Change of Address within Ota City (Tenkyo Todoke) (Japanese citizens only)
- Notification of Moving Out (Tenshutsu Todoke)
- National Health Insurance Acquisition/Loss Procedures
- Marriage Registration (Konin Todoke) (Japanese citizens only)
- Birth Registration (Shussho Todoke) (Japanese citizens only)
- Death Registration (Shibo Todoke) (Japanese citizens only)
- Family Register Transfer Notification (Tenseki Todoke)
- My Number Card Electronic Certificate Renewal: (Reservation required on Saturdays, Sundays, holidays; for East Service Center, also after 5:00 PM on weekdays)
- My Number Card PIN Reset (Unlock): (Reservation required on Saturdays, Sundays, holidays; for East Service Center, also after 5:00 PM on weekdays)
- My Number Card Collection: (Reservation required)
- Make a reservation here: Reservation Form
Please note: For Notifications of Moving In and Change of Address, if submitted after 5:15 PM on weekdays or on Saturdays, Sundays, or holidays, only the reception will be processed. The actual processing will occur on the next business day (weekday), so certificates like resident certificates will be issued on or after the day after the processing day.
Tax-Related Certificates
- Certificates related to Income and Taxation
- Income and Taxation (Non-taxation) Certificate: 300 yen
- Location Certificate (for corporations only): 300 yen
- Certificates related to Tax Payment
- Municipal and Prefectural Resident Tax: 300 yen (Corporate Resident Tax is handled at the Tax Collection Division on the 2nd floor of City Hall)
- Fixed Asset Tax: 300 yen
- Light Motor Vehicle Tax: 300 yen (Free for vehicle inspection purposes)
- Note: Certificates for non-taxable vehicles cannot be issued at Service Centers. Please go to the Municipal Tax Division on the 2nd floor of City Hall or other Administrative Centers (excluding Ota Administrative Center) for these certificates.
- National Health Insurance Tax: 300 yen
- Certificates related to Asset Tax
- Appraisal (Asset) Certificate: From 300 yen (Limited to the current and previous fiscal years. Only if the reference price per square meter of nearby land is not required. If required, please go to the Asset Tax Division on the 2nd floor of City Hall.)
- Public Charge Certificate: From 300 yen (Limited to the current and previous fiscal years)
You can also pay taxes here
The following taxes can be paid in cash by bringing your payment slip.
- Municipal and Prefectural Resident Tax (Ordinary Collection only)
- Fixed Asset Tax
- Light Motor Vehicle Tax
- National Health Insurance Tax
- Long-term Care Insurance Premium
- Medical Insurance Premium for the Elderly
- Prefectural Tax (Automobile Tax, Individual Business Tax, Real Estate Acquisition Tax, Mining Area Tax only. Must be within the payment deadline)
Please note: Some certificates are not handled here. If you have any questions, please inquire. Other Administrative Centers in each district (excluding Ota Administrative Center) also handle the same Resident Affairs services, Tax services, and Tax payments as the Service Centers.
In short, this is what it means
Ota City's Service Centers are convenient counters where you can easily complete daily life procedures such as issuing resident certificates and tax certificates, and paying taxes, without having to visit the main City Hall. Some procedures require reservations or have limited operating hours, so please check in advance before visiting.
✅ Checklist
- RequiredBring your My Number Card or Resident Card as identification.
- RequiredIf applying on behalf of someone, a Power of Attorney is required.
- RequiredService centers are open weekdays 8:30–17:15 and some Saturdays.
👥 Who Qualifies
- Those who need certificates such as resident certificates or seal registration certificates
- Those who have moved within Ota City, or moved into/out of Ota City
- Those who want to apply for or withdraw from National Health Insurance
- Those who need to register for marriage, birth, or death
- Those who want to renew their My Number Card electronic certificate, reset their PIN, or collect their card
- Those who need certificates related to income and taxes
- Those who want to pay municipal or prefectural taxes
❓ Terms & FAQ
Wide-Area Family Register Certificate (Koeiki Kofu Koseki Shomeisho)
A system that allows you to obtain a family register certificate from any municipality in Japan, even if your registered domicile is not in Ota City.
Identification Code for Electronic Certificate Provision (Denshi Shomeisho Teikyoyo Shikibetsu Fugo)
This is like a password required to use the electronic certificate on your My Number Card.
Temporary Operation Permit Number Plate (Kari Number)
A temporary license plate required to temporarily drive a vehicle (e.g., one whose vehicle inspection has expired) on public roads.
Notification of Moving In (Tennyu Todoke)
A document submitted when you move to Ota City from another municipality.
Notification of Change of Address within Ota City (Tenkyo Todoke)
A document submitted when your address changes within Ota City.
Notification of Moving Out (Tenshutsu Todoke)
A document submitted when you move from Ota City to another municipality.
National Health Insurance Acquisition/Loss
Procedures for joining or withdrawing from National Health Insurance.
Marriage Registration (Konin Todoke)
A document submitted when getting married.
Birth Registration (Shussho Todoke)
A document submitted when a child is born.
Death Registration (Shibo Todoke)
A document submitted when a family member passes away.
Family Register Transfer Notification (Tenseki Todoke)
A document submitted when changing the location of your family register (registered domicile).
Income and Taxation (Non-taxation) Certificate
A document that certifies your income and tax amount, or that you are exempt from taxes.
Location Certificate
A document that certifies the address of a company.
Municipal and Prefectural Resident Tax (Shi-Kenminzei)
Resident tax paid to both the city/town/village and the prefecture.
Fixed Asset Tax (Kotei Shisanzei)
A tax levied on fixed assets such as land and buildings.
Light Motor Vehicle Tax (Keijidoshazei)
A tax levied on light motor vehicles and motorcycles.
National Health Insurance Tax (Kokumin Kenko Hokenzei)
A tax paid as a premium for National Health Insurance.
Appraisal (Asset) Certificate (Hyoka (Shisan) Shomeisho)
A document that certifies the value (appraised value) of land and buildings.
Public Charge Certificate (Koka Shomeisho)
A document that certifies the amount of taxes (public charges) levied on land and buildings.
Ordinary Collection (Futsu Choshu)
A method of paying taxes yourself at financial institutions, etc. (as opposed to special collection, where taxes are deducted from your salary).
Long-term Care Insurance Premium (Kaigo Hokenryo)
An insurance premium for using long-term care services.
Medical Insurance Premium for the Elderly (Koki Koureisha Iryo Hokenryo)
An insurance premium for medical insurance for people aged 75 and over, etc.
Prefectural Tax (Kenzei)
Taxes paid to Gunma Prefecture (e.g., Automobile Tax, Individual Business Tax, Real Estate Acquisition Tax, Mining Area Tax).
Payment Slip (Nofusho)
A document used to pay taxes or other fees.
❓ FAQ
What procedures can I do at the Administrative Center?
You can obtain various certificates such as a copy of the residence certificate, seal registration certificate, and family register transcript, submit notifications for national health insurance and pension, and pay taxes.
What are the opening hours of the Administrative Center?
It is from 8:30 AM to 5:15 PM on weekdays. It is closed on weekends, national holidays, and year-end/New Year holidays.
Are there procedures that can only be done at City Hall?
Procedures such as passport applications, building confirmation applications, and some welfare service applications are only handled at the main City Hall. We recommend checking by phone in advance.
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